The client portal is operated by DaL Holdings (Pty) Ltd ("DaL"), Registration No. 2004/004149/07, NCR Registration No. NCRCP424. Dial a Loan is DaL's brand/trade name.
1. Purpose and access
The portal is a separate authenticated environment for authorised DaL clients to view account information and request assistance. Use the portal only to access your own account or where DaL has expressly authorised access.
2. Your credit agreement
These terms concern use of the portal. They do not replace, amend or override your credit agreement, quotation or other applicable credit documentation. Your credit relationship remains governed by that documentation.
The Loan Terms & Conditions are available to signed-in clients in English, Sesotho and Zulu. Account summaries and portal statements do not replace your signed credit agreement. Contact customer care for an agreement copy or settlement quote.
3. Authentication and security
Keep your PIN, passwords and SMS verification codes confidential. Do not share them or allow another person to sign in using your credentials. Sign out after using the portal, especially on a shared device.
Use the portal's Change PIN option to update your PIN. If you cannot sign in, use the PIN recovery process or contact customer care. Do not attempt to bypass security controls or access another client's information.
4. Suspected unauthorised access
If you suspect that your account or credentials have been compromised, notify DaL promptly by calling 0861 325 626 or emailing customercare@dalholdings.co.za. You do not need to sign in to report a concern.
Provide a safe way to contact you and a brief description of what happened. Never send your PIN, password or SMS verification code. See reporting suspected unauthorised access for further guidance.
5. Privacy and personal information
The collection, use, storage and processing of personal information is described in the DaL Privacy Notice (POPIA). The portal uses cookies for authentication and security.
For privacy enquiries, contact the Information Officer, Susan Hanekom, at susanh@dalholdings.co.za or 0861 325 626.
6. FIC Act and customer due diligence
DaL is subject to applicable obligations under the Financial Intelligence Centre Act 38 of 2001. As part of its customer due-diligence and compliance processes, DaL may conduct identity verification and screening checks before and/or during a credit relationship.
7. Customer care
For account assistance, queries or complaints, contact customercare@dalholdings.co.za or 0861 325 626. Visit Complaints / Customer Care for what to include in your enquiry.