If you need help with your account or want to raise a complaint, contact DaL customer care using the details below.
Contact customer care
customercare@dalholdings.co.za
0861 325 626
Monday to Friday, 08:00–16:30.
Tell us about your concern
To help the team understand your query or complaint, include:
- Your name and preferred contact details.
- Your loan or account reference, if you have one.
- A description of what happened, including relevant dates and amounts.
- The assistance or outcome you are requesting.
Never send your PIN, password, full identity number or banking credentials by email. If further information is needed, ask customer care how to provide it securely.
If you follow up on an existing complaint, include the date of your first contact and any reference you were given so that customer care can identify the earlier enquiry.
Personal information and privacy enquiries
For questions or complaints about your personal information, contact the Information Officer, Susan Hanekom, at susanh@dalholdings.co.za or 0861 325 626. Read the Privacy Notice (POPIA) for further information.
Report suspected unauthorised access
If you suspect someone has accessed your account without permission, call 0861 325 626 or email customercare@dalholdings.co.za promptly. You can report a concern without signing in to the portal.
Include your name, a safe way to contact you and a brief description of the suspicious activity, including when you noticed it. Never include your PIN, password or SMS verification code. If you can safely access your account, use the portal's Change PIN option and sign out.
Secure client services
Existing clients can use the secure client portal to view account information and send a help request after signing in.